Minchinbury Mechanical Repairs

Last updated: 24 October 2026

1. About Us

Minchinbury Mechanical Repairs (MMR) is an automotive repair and servicing business located at:

2/5 Colyton Road, Minchinbury NSW 2770, Australia

Website: https://minchinburymechanicalrepairs.com.au/

Phone: (02) 9055 5471

Email: info@minchinburymechanicalrepairs.com.au

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, visit our website, enquire about our services or book vehicle repairs.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address.
• Your vehicle make, model, registration number and relevant service history.
• Information about requested repairs, inspections, bookings and quotations.
• Messages and enquiries submitted through our website, social media, telephone or online forms.
• Records of customer communications and appointment arrangements.
• Website usage information, such as browser type, approximate location, IP address and interactions with our website, where collected by our website or analytics tools.

We aim to collect only the information reasonably necessary for our business activities.

3. How We Collect Information

We may collect information when you:

• Contact our workshop by telephone or email.
• Complete a contact or booking enquiry form.
• Request a quotation, inspection or mechanical repair.
• Contact us through Facebook, Instagram or other advertising platforms.
• Submit a lead form in response to one of our advertisements.
• Visit or interact with our website.

We may also receive information from service providers that help us manage enquiries and appointments.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotations.
• Arrange vehicle inspections, servicing and repair bookings.
• Communicate about appointments and vehicle repairs.
• Maintain relevant customer and vehicle service records.
• Manage invoicing, customer support and business administration.
• Follow up on enquiries or request customer feedback.
• Measure advertising performance and improve our services.
• Send promotional communications where permitted by law and, where required, with your consent.
• Comply with applicable legal obligations.

You may ask us to stop sending promotional communications at any time.

5. Facebook, Instagram and Google Advertising

We may advertise our services through Google, Facebook and Instagram.

If you submit an enquiry through one of these platforms, we may receive the information you choose to provide, such as your name, contact details and requested service.

We use this information to respond to your enquiry and arrange relevant workshop services.

These advertising platforms may independently collect information about your interactions under their own privacy policies.

6. Customer Relationship Management and Booking Systems

We use Savron, a customer management and booking system, to manage customer enquiries, appointment bookings, service requests and follow-up communications.

Depending on the information customers provide, Savron may process or store names, phone numbers, email addresses, vehicle details, booking information and communication history.

We take reasonable steps to protect customer information and restrict access to authorised staff and service providers.

Where personal information is processed or disclosed outside Australia, we will handle that information in accordance with applicable Australian privacy requirements.

7. Cookies, Analytics and Website Tracking

Our website uses cookies and similar technologies to support website functionality, security, performance monitoring and analytics.

We use Google Analytics 4 (GA4), provided by Google, to understand how visitors interact with our website. Google Analytics may collect information such as pages visited, website interactions, approximate geographic location, device information and browser details.

Enhanced Measurement and plugin conversion tracking are enabled on our website to help us understand website activity and measure relevant interactions.

We may also use Google Ads and Meta (Facebook and Instagram) advertising measurement technologies where these are installed and enabled.

Google and other technology providers may process information according to their own privacy policies.

You can manage or restrict cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.

8. Disclosure of Personal Information

We may disclose information when reasonably necessary to:

• Authorised workshop personnel.
• Booking, CRM and communication service providers.
• Website hosting and technology providers.
• Advertising and analytics platforms used by our business.
• Professional advisers and regulatory authorities when required or permitted by law.

We do not disclose customer information to unrelated parties for their independent marketing simply because a customer has enquired about our services.

9. Overseas Data Handling

Some of our technology, advertising, CRM and website service providers may process or store personal information outside Australia.

Before publishing this policy, we will confirm whether personal information is likely to be disclosed to overseas recipients and identify relevant countries where practicable.

10. Storage and Security

We take reasonable measures to protect personal information from unauthorised access, misuse, interference, loss and unauthorised disclosure.

Information may be held in business records, website systems, email accounts and authorised CRM or booking platforms.

We retain personal information for as long as reasonably required for the purposes for which it was collected and any applicable legal or recordkeeping obligations.

When information is no longer required, we take appropriate steps to securely delete or de-identify it where practicable and legally permitted.

11. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests in accordance with applicable law.

12. Marketing Communications

Where permitted, we may contact customers about relevant services, appointments, follow-ups or promotional offers.

You may opt out of promotional emails or SMS messages by using the unsubscribe option provided or contacting us directly.

Service-related communications about an existing booking or repair may continue when necessary.

13. Privacy Questions and Complaints

If you have a question or concern about how we handle personal information, please contact us:

Minchinbury Mechanical Repairs

Email: info@minchinburymechanicalrepairs.com.au

Phone: (02) 9055 5471

Address: 2/5 Colyton Road, Minchinbury NSW 2770

Please explain your concern and provide suitable contact details so we can investigate and respond.

If applicable privacy legislation provides an external complaint pathway, you may also contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes to our business operations, technology, information handling practices or legal obligations.

The latest version will be available on our website.